Refund Policy

Transparent and straightforward refund terms for your comfort

Overview

At CommunityResourcePlaza, we acknowledge that situations may change, so we endeavor to offer equitable and clear refund guidelines. These conditions define the parameters under which refunds can be granted for yacht rental services.

It’s important to review this document thoroughly prior to confirming a booking. When you reserve a charter with CommunityResourcePlaza, you express your consent to this refund policy.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Full refund except for service charges

Processing Time: 5-7 business days

Processing Fee: €50 for credit card payments

Conditions: Must be submitted via written request through email or by phone

24-72 Hours Before Charter

50% Refund

Eligible for: Half of the total cost of the charter

Processing Time: 7-10 business days

Processing Fee: €25 taken from the refund amount

Conditions: Justifiable reason necessary; handling costs are applied

Less than 24 Hours Before Charter

No Refund

Eligible for: Refunds are not issued

Exception: Situations deemed emergencies may be taken into account

Alternative: Credits for future charters could be considered at the discretion of the management team

Conditions: Evidence must be furnished for emergency situations

Weather-Related Cancellations

Our Weather Guarantee

The utmost priority is safety. If our certified captain judges the weather as unsuitable for sailing activities, we offer alternatives:

  • Full Refund: Given if rescheduling isn't feasible
  • Reschedule: Move your booking to another available date without extra charges
  • Charter Credit: Issued and valid for one year from the initial booking date

Weather Assessment Process

Assessment of weather conditions comprises:

  • Examination of wind conditions
  • Estimation of sea state including wave height
  • Forecast for visibility and precipitation
  • Notifications from the Coast Guard
  • Captain's safety assessment

Decision Timeline: Decisions regarding weather cancellations are made at least 4 hours before the departure time.

Medical Emergency Refunds

Emergency Circumstances

We empathize with unforeseen medical crises. Special considerations may be given under the following scenarios:

  • Sudden medical conditions or injuries necessitating hospital admission
  • Passing of a close family member
  • Unexpected military assignments or recalls
  • Legal obligations such as jury duty
  • Travel interruptions due to natural disasters

Documentation Requirements

For considering emergency refunds, please supply:

  • Medical statement or records from a hospital
  • Certification of death (if relevant)
  • Valid military directives
  • Official court orders
  • Emergency travel advisories or announcements

Processing: Emergency refunds are processed within 3-5 business days following submission of required documentation.

Operational Cancellations

Mechanical Issues

If the designated vessel malfunctions and cannot be fixed:

  • Alternative Vessel: We will endeavor to provide a suitable replacement
  • Full Refund: Provided if an appropriate substitute vessel is unavailable
  • Partial Refund: Granted if the alternative offered differs in price
  • Compensation: Extra remuneration might be considered for any inconvenience

Crew Unavailability

In the unusual event that the certified crew is indisposed:

  • A substitute crew will be arranged if possible
  • Complete refund if the charter is unable to proceed
  • Offer to reschedule without additional fees

Refund Processing

Payment Method

All refunds are issued back to the original form of payment provided at booking:

  • Credit Cards: 5-7 business days
  • Bank Transfers: 7-10 business days
  • Cash/Cheque: 3-5 business days

Processing Fees

Credit Card Processing

€50 charge for cancellations requested more than 72 hours before the charter

Bank Transfer Processing

€25 charge for any refund via bank transfer

International Processing

Additional charges may apply for refunds involving international transactions

Charter Credits

When Credits Are Offered

Charter credits may be proposed instead of refunds under certain conditions:

  • Last-minute cancellations (under 24 hours notice)
  • Cancellations due to weather conditions
  • Customer's voluntary request to change the date
  • Interruptions in services

Credit Terms

  • Validity: 12 months from the date of issuance
  • Transferability: Non-transferable to others
  • Value: Covers the full cost of the charter without deduction for fees
  • Usage: Applicable to any forthcoming charters that are available
  • Expiration: No renewals past the one-year mark

Partial Service Refunds

Service Interruptions

Should your charter experience disruptions or need to be cut short due to our actions:

  • A proportional refund corresponding to the time not used
  • Credit towards a future booking of equal value
  • Complimentary services or upgrades as a gesture

Guest-Related Interruptions

In the event that a charter ends prematurely due to guest actions or safety breaches:

  • No reimbursement for the unused portion
  • Full payment is still required
  • Potential additional fees

Dispute Resolution

Should you wish to contest a decision regarding refunds, you may:

  • Submit a request for re-evaluation to our administrative team
  • Provide supplementary details or proof
  • Seek assistance from consumer protection entities
  • Engage in applicable legal courses of action

How to Request a Refund

Step 1: Contact Us

Forward your request for a refund through:

Step 2: Provide Information

Your application should contain the following details:

  • Your booking identification number
  • Scheduled date and time of the charter
  • Causative reason for the cancellation
  • Relevant supporting evidence (if necessary)
  • Preference for how the refund should be processed

Step 3: Review and Processing

Our team will confirm receipt of your application within a day, evaluate it according to the terms of this policy, make a decision within two days, and follow through with processing the approved refunds as per the indicated time frames.

Important Notes

  • All refund requests are to be made formally in writing
  • Refunds are processed in € and may be subject to the currency if different from the original payment
  • We highly advise getting travel insurance
  • This refund policy is subject to modifications which are disclosed with a 30-day notice
  • Refunds are inclusive of any applicable taxes and adhere to regulations

Contact Information

For inquiries related to refunds or to initiate a refund request:

Refunds Department
CommunityResourcePlaza Marine Services Ltd.
Port Hercules
Monaco 98000
Monaco

Phone: +377 93 15 25 68
Email: [email protected]
Operating Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Updated: August 20, 2028

This refund policy is created with fairness and transparency in mind. We encourage you to familiarize yourself with these terms before booking and don’t hesitate to reach out with any queries.